Refund Policy

Due to the hygienic nature of our products, all sales are final.

We do not accept returns, exchanges, or refunds for products that have been opened, used, or delivered.

​

Damaged or Incorrect Orders

If you receive:

• The wrong item

• A damaged product

• A defective item

Please contact us within 72 hours of delivery with:

• Your order number

• Photos of the product and packaging

If approved, we will replace the item or provide another appropriate resolution at no additional cost.

​

Order Cancellations

Orders may only be canceled before they have been processed for shipment.

Once an order has shipped, it cannot be canceled.

​

Contact

For assistance regarding your order, please email:

support@serenityessentials.net